A vacation is what you take when you can no longer take what you've been taking. (Earl Wilson)

Here's a short text to read. Answer the questions and consider the discussion points. 

Where are you going this summer? Are you thinking of flying? You might like to take a look at what some people consider to be the best letter of complaint in the world. I found it hilarious and am just glad I wasn't the passenger involved - you all know how I feel about flying!

Plus 100 words to impress an examiner.