Constructive complaint requires only two things: that what you are complaining about should be different, and that it can be different. It sounds simple, but too often our protests fail this test. (Julian Baggini)

All you need to know about writing a letter of complaint. Here is an example of shoddy workmanship  and here is another about an unresolved issue. This link will provide you with four examples of written complaints to neighbours or landlords. Be prepared to smile, if not laugh. The question is if any of the above experiences are familiar to you. Be prepared to talk about them in class today!