It's easy; it's free; it's fun; and it's effective.
Sunday 3 April 2016
When checking in at an airport, no matter how rude the check-in person is to you, always smile and be nice because you don't know what kind of day they've had. You are going on holiday and they're stuck wherever they are. Be nice to them because they can re-route your baggage to wherever they feel like. (Ross Kemp)